Helps plan and track periodic maintenance for equipment and products. Users can set maintenance frequency (daily, weekly, monthly), assign technicians, and monitor due dates to ensure timely servicing. This reduces downtime, improves performance, and extends asset lifespan.

Records details of on-site servicing or repairs, including technician details, visit date, and time. It documents issues identified, actions taken, and materials used during the visit. To ensure accountability, it also captures customer sign-off upon completion.

Categorizes issues such as complaints, technical support, and repair requests, helping streamline resolution. It enables root cause analysis, assigns specialized teams, and maintains detailed records for reporting. By analyzing common issues, businesses can improve service strategies effectively.

Classifies issues as Low, Medium, High, or Critical, allowing businesses to prioritize actions based on urgency and impact. It helps allocate resources efficiently for high-priority tasks, tracks Service Level Agreement (SLA) adherence for critical issues, and ensures escalation of unresolved high-priority issues to management for timely resolution.

Records detailed information about customer-reported problems, tracking their status from Open to Resolved. It allows assigning technicians or support agents to address the issue and enables attaching relevant documents, images, or logs for better clarity. Customers are kept informed with notifications on updates regarding their reported issues.

The Serial No feature uniquely identifies individual units of products or equipment, allowing businesses to track purchase date, warranty status, and maintenance history. It records transactions such as sales, returns, or repairs, and links serial numbers to warranty claims or service requests. This ensures traceability in case of recalls or defects, improving product management and customer service.

The Warranty Claim feature logs claims for repairs or replacements under warranty. It verifies claim validity based on the warranty period and conditions, and tracks the status of claims. The system records resolutions, such as repair, replacement, or refund, and allows businesses to analyze warranty data to identify recurring issues or faulty products.